Privacy Policy

1. Introduction

M Barnes Trailer Hire Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you visit this website or contact us, how we use it, and what rights you have.

2. Who We Are

M Barnes Trailer Hire Ltd, Company No. 10920322, Mainsforth Industrial Estate, Ferryhill, DL17 9DE. We are the data controller for the personal data described in this policy.

Contact us: 01740 485 000 or info@mbarnestrailerhire.co.uk.

3. Information We Collect

We only collect personal data that you choose to give us, mainly through the enquiry forms on this website. Depending on which form you use, this may include:

• Your name and company name
• Email address and phone number
• Details of the service you need (recovery, transport, trailer hire or fleet contract)
• Fleet size or vehicle types, where provided
• Any other information you include in your message to us

We do not collect payment card or financial account details through this website.

4. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide quotes
• Arrange and carry out recovery, transport, trailer hire or fleet contract services
• Keep reasonable business, accounting and insurance records relating to any services provided
• Comply with our legal obligations

We do not use your information for marketing emails or automated decision-making, and we do not sell your personal data.

5. Cookies & Tracking

This website is built and hosted on Webflow. We do not use Google Analytics, Meta/Facebook Pixel, advertising cookies, or any other third-party analytics or marketing trackers.

Webflow, as our hosting platform, may set a small number of strictly necessary cookies required for the website to function correctly and securely (for example, load balancing). These are essential to the site's operation and are not used to track you for marketing purposes.

6. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Subcontracted recovery partners, insurers or fleet operators, where necessary to deliver a job you have asked us to carry out
• Our website hosting provider, Webflow, which processes data on our behalf to operate this website
• Regulatory or legal authorities, where we are required to do so by law

7. Data Retention

We keep enquiry and job-related information only for as long as necessary to respond to your enquiry, provide our services, and meet our legal, accounting or insurance obligations, after which it is securely deleted.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Restrict or object to how we use your data
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@mbarnestrailerhire.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how we handle your data.

9. Changes to This Policy

We may update this policy from time to time to reflect changes to our website or business practices. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

M Barnes Trailer Hire Ltd, Mainsforth Industrial Estate, Ferryhill, DL17 9DE
Phone: 01740 485 000
Email: info@mbarnestrailerhire.co.uk